FAQs
FREQUENTLY ASKED QUESTIONS
Everything you need to know about Sarswa.
We want your experience with Sarswa to feel as considered as the pieces we create. Here you'll find answers to questions about our products, orders, shipping and returns.
If you need further assistance, we're always happy to help.
ORDERS & SHIPPING
1. Where does Sarswa ship?
We ship worldwide, bringing Sarswa closer to you, wherever you are. Shipping availability may vary depending on your location and local carrier services.
2. Is shipping free?
Yes. We offer free worldwide shipping on all orders.
3. How long does delivery take?
Delivery times vary depending on your location. Our current estimated delivery times, after your order has been processed, are:
- United States: 3–7 business days
- Canada: 5–10 business days
- United Kingdom: 3–6 business days
- Europe: 4–8 business days
- Australia & New Zealand: 5–12 business days
- Rest of the world: 7–20 business days
Please note that these are estimates, not guaranteed delivery dates. Delays may occur due to customs inspections, holidays, weather or carrier conditions.
4. Can I track my order?
Yes. Once your order has been shipped, you'll receive an email with your tracking number and a link to follow your delivery.
5. Why hasn't my order arrived yet?
Occasional delays can happen due to high shipping demand, weather conditions, customs inspections, public holidays or carrier delays.
If your order has not arrived within the estimated delivery window, please contact us with your order number. We'll be happy to help.
PRODUCTS & SIZING
6. What kind of products does Sarswa offer?
Sarswa creates thoughtfully designed hoodies and sweatshirts that combine comfort, minimal aesthetics and meaningful details.
Our pieces are designed for everyday wear, with a focus on individuality, quality and self-expression.
7. Are Sarswa garments unisex?
Yes. Our garments are designed with a unisex fit, making them suitable for everyone.
8. How do I choose the right size?
You'll find a size guide on the individual product pages.
We recommend checking the measurements before ordering and comparing them with a garment you already own.
Please note that some of our Stanley/Stella products use EU sizing. US customers should check the product-specific size information, as sizing may differ.
9. What are your garments made of?
Our garments are selected with comfort and quality in mind. Material composition and fabric details can vary between products and fulfilment regions.
For exact information, please refer to the product details on each individual page.
10. How should I care for my garment?
To help maintain the appearance, shape and feel of your Sarswa garment, follow the washing and care instructions provided with the product.
We recommend treating each piece with care to preserve its quality over time.
RETURNS & REFUNDS
11. Can I return my order?
Yes. We offer a 30-day return policy, starting from the day you receive your order.
To be eligible, items must be unworn and unused, with their original tags and packaging. Proof of purchase is also required.
Please contact us before returning any item so we can provide the correct instructions.
12. How do I request a return?
Simply contact our support team with your order number and the reason for your return.
If your return is approved, we'll provide the return shipping label and instructions on where and how to send your item.
Please do not send items back without contacting us first.
13. What if my order arrives damaged or incorrect?
Your experience matters to us.
Please inspect your order upon arrival. If your item is damaged, defective or incorrect, contact us as soon as possible with your order number and clear photos of the issue.
We'll review the situation and help find an appropriate solution.
14. Can I exchange an item for another size?
If you need a different size, the recommended process is to request a return and place a new order once your return has been accepted.
This is the fastest way to get the size you want.
15. When will I receive my refund?
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.
THE SARSWA IDENTITY
16. What makes the Sarswa collections different?
Each collection represents a different expression of the Sarswa identity.
- OFF-Axis — See Differently. A collection inspired by perspective, individuality and meaningful words. A reminder to challenge the ordinary and look beyond what is expected.
- Signature. The Sarswa identity expressed through clean, timeless and understated design.
- INNER — A Message Within. A collection built around personal meaning and the messages we carry within ourselves.
17. What does Wear Your Story mean?
Wear Your Story is at the heart of Sarswa.
We believe clothing can be more than appearance. It can represent your experiences, your values and the person you are becoming.
Every piece carries the opportunity to express something personal.
WE'RE HERE TO HELP
Still have questions?
We're always happy to hear from you. Whether it's about an order, a product or your Sarswa experience, our team is here to help.
Email: sarswafitness@gmail.com
Sarswa — Wear Your Story.